 |
 |
|
|
 |
|
|
|
 |
What is my rental cell phone number? |
|
|
 |
The number will begin with the
Japan area prefix 090 or 080. |
 |
|
|
|
Can I use voice mail
or call forwarding? |
|
|
|
These features are
not available. |
|
|
|
|
Does the rental cell
phone have an email function? |
|
|
|
This feature is
not available. |
|
|
|
|
In what language is
the rental cell phone user’s
manual? |
|
|
|
The user’s manual is available
both in Japanese and English. |
|
|
|
|
Where do I pick up
my rental cell phone? |
|
|
|
At any airport rental phone counter. |
|
|
|
|
Is there compensation
if the rental cell phone is stolen
or lost? |
|
|
|
DOCOMO Business Net provides a compensation
service option to cover damage or
loss in the event that a rental cell
phone is stolen, lost, or damaged
during the rental period. In the
event that a cell phone which is not covered
by the compensation service is stolen,
lost, or damaged during the rental
period, the user will be billed the
total cost of the unit or accessory. For cell phones which is covered
by the compensation service as well,
the user bears either the compensation
costs or exempted amounts, whichever
is less. For details about this service
go to the Compensation
service page. |
|
|
|
|
Is my phone number
identified to the phone that I
am calling? |
|
|
|
The initial setting blocks calling
number identification. To identify
your phone number to a number called
within Japan, enter "186" and
then enter the number you want
to call. The caller identification
function cannot be used when calling
a number outside Japan. |
|
 |
|
|
|
|
How do I make a payment? |
|
|
|
All payments are made by one
of the credit card brands accepted
by DOCOMO Business Net. Partial payments
as well as cash and invoice payment
are not accepted. |
|
|
|
|
How are charges calculated
and billed? |
|
|
|
By totaling the rental unit’s
time count. Calling charges are
calculated by multiplying the
minutes accumulated in the cell
phone’s timer (seconds rounded
up to a full minute) by the calling
rate. We are unable to answer
any questions concerning calling
details made with the rental
cell phone. |
|
|
|
|
Can an itemized bill
be issued? |
|
|
|
No we cannot issue an itemized
bill. |
|
|
|
|
Can a receipt be
issued |
|
|
|
We can issue receipts to customers who prefer them. Please ask our staff at the
return counter when you return your rental
item. |
|
 |
|
|
|
|
How do I call a rental
cell phone from inside Japan? |
|
|
|
Dial the rental cell phone
number the usual way, starting
with the 090 or 080 prefix. |
|
|
|
|
How do I call a rental
cell phone from overseas? |
|
|
|
Start with the international
access number followed by Japan’s
country code number 81, and then
enter the rental cell phone
number excluding the “0” at the
beginning. |
|
|
|
|
When dialing with
a rental cell phone? |
|
|
|
Dial the rental cell phone
number the usual way, starting
with the 090 or 080 prefix. |
|
|
|
|
What to do if a rental cell phone is lost or
stolen? |
|
|
|
Contact a World Cellular Phone
Rental Center as soon as possible
to have service suspended. The
user will bear any communications
charges incurred before service
is suspended. In the event that
a cell phone unit or accessory
is lost, damaged, or stolen during
the rental period, the user will
bear the full replacement cost
except to the extent that their
rental cell phone is covered
by compensation service. |
|
|
|
|
|
