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When does the
rental period start and end? |
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The rental period is from
the day you depart Japan
until the day you return.
But when you return the rental
by delivery service, the
rental period is until the
day you ship the rental back
to us (and not the day it
arrives). |
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What is the
cellular phone number advance
notification service? |
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Customers
who apply by telephone
or fax can be notified
of their rental cellular phone number the day before
they depart Japan. We contact
customers who want this
service by phone at the
contact number they give
when reserving a rental.
This service is for airport
pickup only.
Customers who apply online can confirm their rental cellular phone number by clicking the Confirm reservations button
on the Confirm, change,
cancel reservations page.
Customers who receive the rental set by delivery can
confirm your rental cellular phone number on a label
in a phone case. |
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Can I use voice
mail or call forwarding? |
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These features
are not available. |
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What are the
calling charges when getting
calls from Japan? |
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Incoming call charges
apply regardless of your
travel location. In addition,
for both itemized billing
and time count billing
incoming calling charges
may vary. |
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Can I receive
a receipt? |
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We can issue receipt
to customers who prefer
them. Contact World
Cellular Phone Rental
Center. However, when
receiving same day bill
calculation upon returning
a rental unit at the
airport counter, we ask
that you make your receipt
request to return counter
staff (time count calculation
only). |
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Can I use i-mode
and email? |
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Only with the N-02A.
All other models have voice
communications service
only. |
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How many
i-mode sites are available? |
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More than 1,600 sites. |
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What about
email addresses? |
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We set your email address
in advance. Please note
that you cannot change
email addresses. |
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Can I use
i-mode services provided
by overseas operators? |
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These services are
not available. |
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In which
areas can I use SMS? |
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This service is available
only to N-02A users
and can be used in countries
and regions where voice
communications services
are available . |
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Who can I
exchange videophone calls
with? |
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FOMA users inside Japan
with a cellular phone
equipped with a videophone
function, users with
an overseas cellular
phone rental service
using the same roaming-out
service on an N-02A,
and users with overseas
operators that provide
videophone equipped units. |
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Can I access to a charged website? How should I pay for if I can? |
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You cannot access to
the charged website.
Access fees must be charged
on your credit card later
in case it comes up. |
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How do I call
a rental cellular phone from
inside Japan? |
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Dial the rental cellular phone number the usual
way, starting with the
090 or 080 prefix. |
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How do I
call a rental cellular phone from overseas? |
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Press and hold "0" button
or input the international
access number, enter
Japan's country code
number 81, and then dial
the phone number, excluding
the first "0" of
the local area code. |
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What about
calling a user with the
same overseas rental
cellular phone while overseas? |
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Dial the same way as
when calling to Japan,
starting with the international
access number followed
by Japan’s country
code number 81 and 90
(exclude the first 0),
and then the cellular phone
number. |
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Can I recharge
my cellular phone locally? |
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Yes. The cellular phone comes with a conversion plug that can be adapted to various outlets around the world. (A voltage conversion function is incorporated in the bundled AC adapter.) |
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What to do
if a rental cellular
phone is lost or stolen? |
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Contact us immediately
to have service suspended.
The user will bear any
communications charges
incurred before service
is suspended. In addition,
regardless of whether
or not a user has subscribed
for compensation services,
if a unit is lost or
stolen, documentation
from the local police
proving loss or theft
is required. |
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