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When does the rental period start and end? |
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The rental period is from the day you depart Japan until the day you return.
But when you return the rental by delivery service, the rental period is until
the day you ship the rental back to us (and not the day it arrives).
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What is the cellular phone number advance notification service? |
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Customers who apply by telephone or fax can be notified of their
rental cellular phone number the day before they depart Japan. We contact
customers who want this service by phone at the contact number they give when
reserving a rental. This service is for airport pickup only.
Customers who apply online can confirm their rental cellular phone number by
clicking the Confirm reservations button on the Confirm,
change, cancel reservations page.
Customers who receive the rental set by delivery can confirm your rental
cellular phone number on a label in a phone case. |
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Can I use voice mail or call forwarding? |
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These features are not available. |
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What are the calling charges when getting calls from Japan? |
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Incoming call charges apply regardless of your travel location. In addition,
for both itemized billing and time count billing incoming calling charges may
vary. |
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Can I receive a receipt? |
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We can issue receipt to customers who prefer them.
Contact World Cellular Phone Rental Center. However, when receiving
same day bill calculation upon returning a rental unit at the airport counter,
we ask that you make your receipt request to return counter staff (time count
calculation only). |
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Can I use i-mode and email? |
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Only with the N-02A. All other models have voice communications service only. |
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How many i-mode sites are available? |
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More than 1,600 sites. |
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What about email addresses? |
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We set your e-mail address beforehand. However,your i-mode e-mail address can be changed the address of your choice. |
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Can I use i-mode services provided by overseas operators? |
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These services are not available. |
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In which areas can I use SMS? |
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This service is available only to N-02A users and can be used in countries and
regions where voice communications services are available . |
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Who can I exchange videophone calls with? |
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FOMA users inside Japan with a cellular phone equipped with a videophone
function, users with an overseas cellular phone rental service using the same
roaming-out service on an N-02A, and users with overseas operators that provide
videophone equipped units. |
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Can I access to a charged website? How should I pay for if I can? |
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You cannot access to the charged website. Access fees must be charged on your
credit card later in case it comes up. |
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How do I call a rental cellular phone from inside Japan? |
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Dial the rental cellular phone number the usual way, starting with the 090 or
080 prefix. |
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How do I call a rental cellular phone from overseas? |
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Press and hold "0" button or input the international access number, enter
Japan's country code number 81, and then dial the phone number, excluding the
first "0" of the local area code. |
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What about calling a user with the same overseas rental cellular
phone while overseas? |
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Dial the same way as when calling to Japan, starting with the international
access number followed by Japan's country code number 81 and 90 (exclude the
first 0), and then the cellular phone number. |
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Can I recharge my cellular phone locally? |
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Yes. The cellular phone comes with a conversion plug that can be adapted to
various outlets around the world. (A voltage conversion function is
incorporated in the bundled AC adapter.) |
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What to do if a rental cellular phone is lost or stolen? |
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Contact us immediately to have service suspended. The user will bear any
communications charges incurred before service is suspended. In addition,
regardless of whether or not a user has subscribed for compensation services,
if a unit is lost or stolen, documentation from the local police proving loss
or theft is required.
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