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| In recognition of the importance of personal data
and to protect such data, DoCoMo Sentsu, Inc. ("DoCoMo Sentsu") pledges to
abide by the relevant laws and ordinances such as the Law Protecting Personal
Data and the "Guideline on laws with respect to the protection of personal
data in the area of economy and industry." DoCoMo Sentsu hereby publicly announces
this Privacy Policy and pledges to abide by this Policy. |
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| 1. Purpose of Use of Personal Data |
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(1) |
Personal data obtained by DoCoMo Sentsu from the customer shall
be used only within limits necessary for achieving the following purposes of
use. DoCoMo Sentsu shall take legitimate and fair methods for obtaining such
personal data.
DoCoMo Sentsu may use the personal data within the above limits even after termination
of transactions with the customer. |
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[1] |
Personal data from among (2) [1] to [5] below which is necessary for identification
of customers at the time of application, making claims for payment, and other
relative services in the communication equipment rental business and other
business. |
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[2] |
Personal data from among (2) [1] to [5] below which is necessary
for replying to opinions, requests, and inquiries from customers. |
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[3] |
Personal data from among (2) [1] [2] [5] below which is necessary for analysis
of sales and use, implementation of various measures and new services, the
evaluation of the effects of such measures and new plans, evaluation for improving
product and service qualities and improving customer service, and inspection
of any product and service defects, disorders, and accidents. |
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[4] |
Personal data from among (2) [1] and [5] below which is necessary for sending
notices with respect to products, services, campaigns and events, sending ordered
products, etc., the implementation of various questionnaires and sending notes
of gratuity, sending lotteries and gifts to winners at campaigns and events,
and sending other notices to customers. |
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[5] |
Personal data from among (2) [1] to [5] below which is necessary for preventing
unfair contracts, unfair use and nonpayment. |
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(2) |
DoCoMo Sentsu shall use the following personal data for purpose
(1) above. |
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[1] |
Information such as name and address |
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name, address, telephone number, e-mail address, etc. |
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address, name, telephone number, etc. for sending bills of payment
and receipts. |
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[2] |
Information with respect to charges |
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information with respect to charges such as the amount charged, history
of payment, method of payment, etc. |
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[3] |
Information such as account of payment |
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name of financial institution, account number, account name, credit
card number, etc. |
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[4] |
Information indicated on official certificates |
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information indicated on identification documents such as driver's
license and passport. |
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[5] |
personal data with respect to the details of service subscribed to by the
customer. |
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(3) |
Personal data to be used by DoCoMo Sentsu in conducting
business contracted to by another company shall be used within the limits necessary
for conducting the contracted business, based on the instructions from the
contractor. |
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| 2. Exceptions |
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(1) |
Where DoCoMo Sentsu decides that any one of the
following cases is applicable, DoCoMo Sentsu may use the personal data for
purposes other than the purposes of use, while giving maximum consideration
to the customer's rights and interests. |
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[1] |
Based on laws and ordinances. |
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[2] |
Circumstances where it is necessary for protecting a human life, body or
property, and it is difficult to obtain the customer' s consent. |
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[3] |
Special circumstances where it is necessary for the promotion of public health
or the sound growth of children, and it is difficult to obtain the customer's
consent. |
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[4] |
Circumstances where it is necessary to cooperate with a governmental institution,
a municipality or an entrusted party who are to implement the business set
forth in laws and ordinances, and to obtain the customer's consent is likely
to interfere with the implementation of such business. |
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(2) |
DoCoMo Sentsu may entrust a customer’s personal data to another business entity based on the instructions of such entity and only within the scope necessary to fulfill performance of the entity’s business. |
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| 3. Disclosure and correction of personal data |
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(1) |
In the event the customer or their agent requests
disclosure of said customer's personal data, DoCoMo Sentsu shall, in principle,
disclose such data without delay. |
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(2) |
In the event that the customer or their agent requests
correction (changes, additions or deletion) of said customer's personal data,
DoCoMo Sentsu shall consider such request without delay. Upon consideration,
in the event that DoCoMo Sentsu acknowledges errors concerning the requested
personal data, expiry of the storage term or other matters which need correction,
it shall make the necessary corrections without delay. |
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(3) |
DoCoMo Sentsu sets forth as follows the procedures
to be taken in the event that the customer or their agent requests notice of
purpose of use, disclosure, corrections, suspension of use, deletion, etc.
of personal data. DoCoMo Sentsu shall, in principle, respond without delay. |
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[1] |
Requests for disclosure, etc. shall be made to:
107-0052
DoCoMo Sentsu, Inc. "Customer Service"
1F NOF Tameike Building
1-1-14 Akasaka,Minato-ku,Tokyo |
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[2] |
Procedures concerning disclosure, etc.
All prescribed information shall be
filled out on the application form, and shall be submitted to the aforesaid
address together with the documents set out in the following paragraph for
identification.
Please write in red ink on the envelope "Request for Disclosure Enclosed. |
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[3] |
Documents for identification
Please attach the following documents as specified by DoCoMo Sentsu for identification
of the customer or agent.
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A copy of official certificate such as driver's license (both customer
and agent). |
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Power of attorney with the customer's registered personal seal affixed
(in the event the request is made by agent). |
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A certificate of registered personal seal (in the event the request
is made by agent). |
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[4] |
Charge, etc.
420 yen (including tax) shall be paid for each application for disclosure.
Postage (640 yen including tax in case of mail weighing less than 50g) shall
also be charged for DoCoMo Sentsu's sending a written answer. |
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[5] |
Answer
A written answer shall be sent (by registered mail) to the applicant's address
indicated in the application. |
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(4) |
Notwithstanding the preceding section, in the event
that DoCoMo Sentsu decides that any one of the following cases is applicable,
DoCoMo Sentsu may not disclose or correct all or part of the personal data
as requested. In the event it is determined that the personal data shall not
be disclosed, corrected, etc., the applicant shall be informed as such together
with the reason therefor in writing. The charge shall be paid by the requesting
party even in such event. |
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[1] |
Customer identification cannot be made, such as in the event that the address
indicated in the application, the address indicated in the documents for identification,
and the address registered by DoCoMo Sentsu are different. |
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[2] |
The agency cannot be verified in the event the request is made by an agent. |
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[3] |
There is inadequacy in the specified application documents. |
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[4] |
The subject of the disclosure request is unclear or does not fall within the established categories allowing disclosure. |
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[5] |
There is a possibility of causing damage to the life, body, property or other
rights and interests of the customer or a third party. |
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[6] |
Infringes upon other laws and regulations. |
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[7] |
There is a possibility of causing significant adverse effects upon DoCoMo
Sentsu's adequate implementation of business. |
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| 4. Customer service with respect to the handling of personal
data |
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Please contact the following customer service if
there are any questions or opinions concerning DoCoMo Sentsu's handling of
personal data.
107-0052
1F NOF Tameike Building
1-1-14 Akasaka,Minato-ku,Tokyo
DoCoMo Sentsu, Inc. "Customer Service"
03-3586-8348
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Telephone reception shall be from 10:00 to 17:00 on DoCoMo Sentsu's business
days. |
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| 5. Authorized Organization for the Protection of Personal Data |
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Presently, there are no authorized organizations
for the protection of personal data to which DoCoMo Sentsu belongs. |
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| 6. Measures for Safety Control |
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DoCoMo Sentsu shall take necessary measures such
as organizational, personal, physical and technical safety control measures
in order to prevent leakage, loss or damage of personal data handled by DoCoMo
Sentsu. |
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[1] |
Organizational safety control measures: The responsibility and authority
of the employees shall be clearly set forth. Regulations concerning safety
control etc., shall be established and enforced. Necessary confirmation shall
be made. |
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[2] |
Personal safety control measures: Employees shall agree to a non-disclosure
agreement with respect to personal data designated as confidential. Employees
shall be educated and trained as necessary. |
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[3] |
Physical safety control measures: Necessary measures such as the management
of the persons' entering and leaving of the building, prevention of theft of
personal data, etc. shall be made. |
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[4] |
Technical safety control measures: Necessary measures such as controlling
access to personal data and the information system handling such personal data,
measures against illegal software, and supervision of the information system
shall be taken. |
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| 7. Supervision of Employees and Sub-contractors |
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When having employees use personal data, DoCoMo
Sentsu shall make necessary and appropriate supervision of such employees for
the safe control of personal data. When DoCoMo Sentsu contracts with such contractor
for the use of all or a part of the personal data, DoCoMo Sentsu shall make
necessary and appropriate supervision of such sub-contractor for the safe control
of personal data by including in the contract a clause consented to by the
parties, and by periodically confirming whether or not the use of personal
data is being made appropriately. |
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| 8. Accuracy |
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DoCoMo Sentsu shall strive to maintain accurate
and up-to-date personal data, within limits necessary for achieving the purpose
of use. |
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| 9. Storage period |
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In handling personal data, DoCoMo Sentsu shall
set a certain storage period as necessary, in principle, for the purpose of
use. After the elapse of the storage period or after achieving the purpose
of use, DoCoMo Sentsu shall promptly delete the personal data. Provided, however,
that DoCoMo Sentsu decides that any one of the following cases is applicable,
personal data may not be deleted even after elapse of the storage period or
after achieving the purpose of use. |
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[1] |
Where the data must be preserved based on laws and regulations. |
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[2] |
Where the customer consents. |
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[3] |
Where DoCoMo Sentsu stores personal data only within limits necessary for
implementing its own business, and there is a reason for not deleting the said
personal data. |
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[4] |
Where there is a particular reason other than in the above [3] for not deleting
the said personal data. |
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| 10. Continual improvement of the compliance program |
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In order to exercise this Privacy Policy, DoCoMo
Sentsu shall establish a compliance program (including this Privacy Policy
and internal regulations, etc.). DoCoMo Sentsu shall thoroughly inform its
own employees and other concerned parties of the compliance program, and shall
strive to implement, maintain and continually improve it. |
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