In recognition of the importance of personal data and to protect such data, DOCOMO Business Net Inc. ("DOCOMO Business Net") pledges to abide by the relevant laws and ordinances such as the Law Protecting Personal Data and the "Guideline on laws with respect to the protection of personal data in the area of economy and industry." DOCOMO Business Net hereby publicly announces this Privacy Policy and pledges to abide by this Policy. 1. Purpose of Use of Personal Data (1)  Personal data obtained by DOCOMO Business Net from the customer shall be used only within limits necessary for achieving the following purposes of use. DOCOMO Business Net shall take legitimate and fair methods for obtaining such personal data. DOCOMO Business Net may use the personal data within the above limits even after termination of transactions with the customer.   [1]  Personal data from among (2) [1] to [5] below which is necessary for identification of customers at the time of application, making claims for payment, and other relative services in the communication equipment rental business and other business.   [2]  Personal data from among (2) [1] to [5] below which is necessary for replying to opinions, requests, and inquiries from customers.   [3]  Personal data from among (2) [1] [2] [5] below which is necessary for analysis of sales and use, implementation of various measures and new services, the evaluation of the effects of such measures and new plans, evaluation for improving product and service qualities and improving customer service, and inspection of any product and service defects, disorders, and accidents.   [4]  Personal data from among (2) [1] and [5] below which is necessary for sending notices with respect to products, services, campaigns and events, sending ordered products, etc., the implementation of various questionnaires and sending notes of gratuity, sending lotteries and gifts to winners at campaigns and events, and sending other notices to customers.   [5]  Personal data from among (2) [1] to [5] below which is necessary for preventing unfair contracts, unfair use and nonpayment. (2)  DOCOMO Business Net shall use the following personal data for purpose (1) above.   [1]  Information such as name and address   •  name, address, telephone number, e-mail address, etc. •  address, name, telephone number, etc. for sending bills of payment and receipts.   [2]  Information with respect to charges   •  information with respect to charges such as the amount charged, history of payment, method of payment, etc.   [3]  Information such as account of payment   •  name of financial institution, account number, account name, credit card number, etc.   [4]  Information indicated on official certificates   •  information indicated on identification documents such as driver's license and passport.   [5]  personal data with respect to the details of service subscribed to by the customer. (3)  Personal data to be used by DOCOMO Business Net in conducting business contracted to by another company shall be used within the limits necessary for conducting the contracted business, based on the instructions from the contractor. 2. Exceptions (1)  Where DOCOMO Business Net decides that any one of the following cases is applicable, DOCOMO Business Net may use the personal data for purposes other than the purposes of use, while giving maximum consideration to the customer's rights and interests.   [1]  Based on laws and ordinances.   [2]  Circumstances where it is necessary for protecting a human life, body or property, and it is difficult to obtain the customer' s consent.   [3]  Special circumstances where it is necessary for the promotion of public health or the sound growth of children, and it is difficult to obtain the customer's consent.   [4]  Circumstances where it is necessary to cooperate with a governmental institution, a municipality or an entrusted party who are to implement the business set forth in laws and ordinances, and to obtain the customer's consent is likely to interfere with the implementation of such business. (2)  DOCOMO Business Net may entrust a customer’s personal data to another business entity based on the instructions of such entity and only within the scope necessary to fulfill performance of the entity’s business. 3. Disclosure and correction of personal data (1)  In the event the customer or their agent requests disclosure of said customer's personal data, DOCOMO Business Net shall, in principle, disclose such data without delay. (2)  In the event that the customer or their agent requests correction (changes, additions or deletion) of said customer's personal data, DOCOMO Business Net shall consider such request without delay. Upon consideration, in the event that DOCOMO Business Net acknowledges errors concerning the requested personal data, expiry of the storage term or other matters which need correction, it shall make the necessary corrections without delay. (3)  DOCOMO Business Net sets forth as follows the procedures to be taken in the event that the customer or their agent requests notice of purpose of use, disclosure, corrections, suspension of use, deletion, etc. of personal data. DOCOMO Business Net shall, in principle, respond without delay.   [1]  Requests for disclosure, etc. shall be made to: DOCOMO Business Net Inc. 12F Urbannet Ikebukuro Building 3-16-3 Higashi-Ikebukuro,Toshima-ku,Tokyo 170-0013   [2]  Procedures concerning disclosure, etc. All prescribed information shall be filled out on the application form, and shall be submitted to the aforesaid address together with the documents set out in the following paragraph for identification. Please write in red ink on the envelope "Request for Disclosure Enclosed.   [3]  Documents for identification Please attach the following documents as specified by DOCOMO Business Net for identification of the customer or agent. •  A copy of official certificate such as driver's license (both customer and agent). •  Power of attorney with the customer's registered personal seal affixed (in the event the request is made by agent). •  A certificate of registered personal seal (in the event the request is made by agent).   [4]  Charge, etc. 420 yen (including tax) shall be paid for each application for disclosure. Postage (640 yen including tax in case of mail weighing less than 50g) shall also be charged for DOCOMO Business Net's sending a written answer.   [5]  Answer A written answer shall be sent (by registered mail) to the applicant's address indicated in the application. (4)  Notwithstanding the preceding section, in the event that DOCOMO Business Net decides that any one of the following cases is applicable, DOCOMO Business Net may not disclose or correct all or part of the personal data as requested. In the event it is determined that the personal data shall not be disclosed, corrected, etc., the applicant shall be informed as such together with the reason therefor in writing. The charge shall be paid by the requesting party even in such event.   [1]  Customer identification cannot be made, such as in the event that the address indicated in the application, the address indicated in the documents for identification, and the address registered by DOCOMO Business Net are different.   [2]  The agency cannot be verified in the event the request is made by an agent.   [3]  There is inadequacy in the specified application documents.   [4]  The subject of the disclosure request is unclear or does not fall within the established categories allowing disclosure.   [5]  There is a possibility of causing damage to the life, body, property or other rights and interests of the customer or a third party.   [6]  Infringes upon other laws and regulations.   [7]  There is a possibility of causing significant adverse effects upon DOCOMO Business Net's adequate implementation of business. 4. Customer service with respect to the handling of personal data   Please contact the following customer service if there are any questions or opinions concerning DOCOMO Business Net's handling of personal data. DOCOMO Business Net Inc. 12F Urbannet Ikebukuro Building 3-16-3 Higashi-Ikebukuro,Toshima-ku,Tokyo 170-0013 TEL: 0120-035-578 *  Telephone reception shall be from 9:30 to 18:00 on DOCOMO Business Net's business days. 5. Authorized Organization for the Protection of Personal Data   Presently, there are no authorized organizations for the protection of personal data to which DOCOMO Business Net belongs. 6. Measures for Safety Control   DOCOMO Business Net shall take necessary measures such as organizational, personal, physical and technical safety control measures in order to prevent leakage, loss or damage of personal data handled by DOCOMO Business Net.   [1]  Organizational safety control measures: The responsibility and authority of the employees shall be clearly set forth. Regulations concerning safety control etc., shall be established and enforced. Necessary confirmation shall be made.   [2]  Personal safety control measures: Employees shall agree to a non-disclosure agreement with respect to personal data designated as confidential. Employees shall be educated and trained as necessary.   [3]  Physical safety control measures: Necessary measures such as the management of the persons' entering and leaving of the building, prevention of theft of personal data, etc. shall be made.   [4]  Technical safety control measures: Necessary measures such as controlling access to personal data and the information system handling such personal data, measures against illegal software, and supervision of the information system shall be taken. 7. Supervision of Employees and Sub-contractors   When having employees use personal data, DOCOMO Business Net shall make necessary and appropriate supervision of such employees for the safe control of personal data. When DOCOMO Business Net contracts with such contractor for the use of all or a part of the personal data, DOCOMO Business Net shall make necessary and appropriate supervision of such sub-contractor for the safe control of personal data by including in the contract a clause consented to by the parties, and by periodically confirming whether or not the use of personal data is being made appropriately. 8. Accuracy   DOCOMO Business Net shall strive to maintain accurate and up-to-date personal data, within limits necessary for achieving the purpose of use. 9. Storage period   In handling personal data, DOCOMO Business Net shall set a certain storage period as necessary, in principle, for the purpose of use. After the elapse of the storage period or after achieving the purpose of use, DOCOMO Business Net shall promptly delete the personal data. Provided, however, that DOCOMO Business Net decides that any one of the following cases is applicable, personal data may not be deleted even after elapse of the storage period or after achieving the purpose of use.   [1]  Where the data must be preserved based on laws and regulations.   [2]  Where the customer consents.   [3]  Where DOCOMO Business Net stores personal data only within limits necessary for implementing its own business, and there is a reason for not deleting the said personal data.   [4]  Where there is a particular reason other than in the above [3] for not deleting the said personal data. 10. Continual improvement of the compliance program In order to exercise this Privacy Policy, DOCOMO Business Net shall establish a compliance program (including this Privacy Policy and internal regulations, etc.). DOCOMO Business Net shall thoroughly inform its own employees and other concerned parties of the compliance program, and shall strive to implement, maintain and continually improve it. Page Top Privacy policy Sitemap Copyright©2008 DOCOMO Business Net Inc. All Rights Reserved.