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What is my rental cellular phone number? |
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The number will begin with the
Japan area prefix 090 or 080. |
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Can I use voice mail
or call forwarding? |
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These features are
not available. |
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Does the rental cellular phone have an email function? |
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This feature is
not available. |
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In what language is
the rental cellular phone user’s
manual? |
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The user’s manual is available
both in Japanese and English. |
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Where do I pick up
my rental cellular phone? |
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Rental cellular phones may be picked
up at one of our airport service
counters or be delivered* to your
home.
*
Home delivery
is available
only in Japan. |
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Are there any compensation
service if the rental cellular
phone is stolen or lost? |
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DoCoMo Sentsu provides compensation
services option to cover damage
or loss in the event that a rental
cellular phone is stolen, lost,
or damaged during the rental period.
In the event that a cellular phone
which is not covered by the compensation
service is stolen, lost, or damaged
during the rental period, the user
will be billed the total cost of
the unit or accessory.
For cellular phones which is covered
by the compensation service as
well, the user bears either the
compensation costs or exempted
amounts, whichever is less. For
details about this service go to
the Compensation
services page. |
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Is my phone number
identified to the phone that I
am calling? |
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The initial setting blocks calling
number identification. To identify
your phone number to a number called
within Japan, enter "186" and
then enter the number you want
to call. The caller identification
function cannot be used when calling
a number outside Japan. |
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How do I make a payment? |
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All payments are made by one
of the credit card brands accepted
by DoCoMo Sentsu. Partial payments
as well as cash and invoice payment
are not accepted. |
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How are charges calculated
and billed? |
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By totaling the rental unit’s
time count. Calling charges are
calculated by multiplying the
minutes accumulated in the cellular phone’s timer (seconds
rounded up to a full minute)
by the calling rate. We are unable
to answer any questions concerning
calling details made with the
rental cellular phone. |
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Can an itemized statement
be issued? |
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No, we cannot issue an itemized
statement. |
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Can a receipt be
issued |
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We can issue receipts to customers
who prefer them. Please ask our
staff at the return counter when
you return your rental item. |
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How do I call a rental
cellular phone from inside Japan? |
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Dial the rental cellular phone
number the usual way, starting
with the 090 or 080 prefix. |
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How do I call a rental
cellular phone from overseas? |
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Start with the international
access number followed by Japan’s
country code number 81, and then
enter the rental cellular phone
number excluding the “0” at
the beginning. |
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When dialing with
a rental cellular phone? |
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Dial the rental cellular phone
number the usual way, starting
with the 090 or 080 prefix. |
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What to do if a rental
cellular phone is lost or stolen
phones? |
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Contact a World Cellular Phone
Rental Center as soon as possible
to have service suspended. The
user will bear any communications
charges incurred before service
is suspended. In the event that
a cellular phone unit or accessory
is lost, damaged, or stolen during
the rental period, the user will
bear the full replacement cost
except to the extent that their
rental cellular phone is covered
by compensation services. |
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